Terms & Conditions
This page explains the agreement between you and us.
Last updated:
Introduction
These Terms and Conditions apply to the website Entelia Web (enteliaweb.com). By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.
Who we are
This website is operated by Paolino Elefante T/A Entelia Web. Contact: moc.bewailetne@olleh.
Product and service-specific terms
This section sets out terms that apply to the specific products and services offered on this website (for example pricing, refunds, cancellations, delivery or booking rules). If there is any inconsistency between these product and service-specific terms and the general terms on this page, the product and service-specific terms will prevail for that subject.
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Zero upfront cost
We don’t ask for a large project deposit. Instead, your monthly plan covers both the initial build and ongoing care (performance, security, maintenance, and support). This lowers risk, keeps costs predictable, and lets us start quickly.
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Billing in advance
Plans auto-renew monthly until cancelled, and are billed in advance. Your first invoice is issued when we start; subsequent invoices are issued on the same day each month and are due on receipt. Billing in advance ensures uninterrupted service and allocates production time for the month ahead.
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First-30-days refund
If you cancel within the first 30 days and before go-live, we’ll refund our service fee for that period. Third-party costs (e.g., domain, email, licences, stock) are not refundable. A refund ends your licence to use work produced to date and the site will be taken offline. Reuse of our copy or page designs after a refund requires the buy-out option (six months’ fees). Platform code is not transferred.
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Acceptance & go-live
“Go-live” means any of: (i) DNS is pointed to our servers, (ii) the site is publicly accessible under your domain, or (iii) you confirm launch in writing. After go-live, the first-30-days refund no longer applies. Small fixes are handled under your plan.
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Cancellation after the first 30 days
You can cancel any time after the first 30 days by emailing us. Cancellation takes effect at the end of your current paid month; access continues until then. See Ownership & exit for what you can take with you. Using any of our copy or design after cancellation requires the buy-out option described below.
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Non-payment
If an invoice remains unpaid, we may suspend access after 7 days’ notice. During suspension your licence to use the site is paused. Service may be reinstated once payment is received; a reasonable reactivation fee may apply.
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Price reviews
Your monthly price is fixed for 12 months. We review annually on 1 April in line with UK inflation and will give you at least 30 days’ notice; any change applies at renewal.
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Ownership & exit
- Domain
- Registered in your name; you retain control and ownership.
- Your materials
- Content, logos, images or data you supply remain yours. You confirm you have rights to use them and grant us a licence to use them to deliver the service.
- Our work (design, copy, templates, components, code)
- We retain all intellectual property in the site’s design, layouts, copy we create, templates, components and platform code. While your plan is active and paid, we grant you a non-exclusive, non-transferable licence to use the live site.
- On cancellation, refund or non-payment
- Your licence ends and the site will be taken offline. You must not copy, export or reuse our design, layouts, templates, components or copy after cancellation or a refund.
- Buy-out option (copy/design only)
- If you wish to keep using any copy or page designs after cancellation or a refund, you may purchase a perpetual licence (no code transfer) for a one-off fee equal to six months’ fees. Platform code and our managed framework are not transferred or licensed for self-hosting.
- Site code & platform
- Runs on our managed platform/shared framework and isn’t transferred for self-hosting.
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Source files
We do not provide source code, templates or editable source files as part of the monthly service. Reuse of our copy or page designs outside our platform requires the buy-out option; platform code is not transferred.
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Hosting & platform
We host and maintain sites on our managed platform for performance, reliability, and security. We don’t deploy to external servers. Updates, security patches, monitoring, and routine maintenance are included.
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Your materials (warranties)
You warrant that content, images, logos and data you supply are lawful to use and do not infringe others’ rights, and you grant us a licence to use them to deliver the service. You agree to indemnify us against claims, losses and costs arising from the materials you supplied.
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Migrations (from WordPress or other sites)
We rebuild in ASP.NET Core and migrate essentials: structure, content, and media. Domain moves may require an unlock/EPP/Auth code. We plan DNS for email continuity and aim for zero-downtime; legacy plugins/themes/bespoke code aren’t migrated as-is.
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Fair-use updates
Monthly updates are for reasonable, incremental changes (content edits, small layout tweaks, minor features). Larger projects or new features can be quoted as add-ons.
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Copyright enforcement
If our copy or designs are used without a valid licence, we may request removal and notify the hosting provider. We may also invoice the buy-out fee and reasonable enforcement costs.
Use of the website
You may use the website only for lawful purposes. You must not misuse the website by knowingly introducing malware, attempting to gain unauthorised access, or attacking it via denial-of-service. We may suspend or withdraw the website, or restrict availability of any part of it, for operational or business reasons.
Accounts and submissions
If you create an account or submit content, you must provide accurate information and keep credentials secure. You retain ownership of content you submit, but you grant us a non-exclusive licence to host and display it for the purpose of operating the website. We may remove content that breaches these Terms.
Third-party services
The website may include integrations or content provided by third parties (for example scheduling tools or media platforms). Those services are subject to their own terms and privacy practices. We are not responsible for third-party websites or resources.
Intellectual property
Unless otherwise stated, all materials on the website are owned by or licensed to us and are protected by intellectual property laws. You may view pages for your personal use. You must not copy, reproduce, republish, or distribute website content without prior written permission, except as permitted by law.
Liability
The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all warranties, representations, or conditions that may apply to the website or any content on it. We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.
Subject to the foregoing, we will not be liable for loss or damage that was not foreseeable, for business losses, loss of profit, or loss of data, arising from or in connection with your use of the website.
Changes to these Terms
We may update these Terms from time to time. The updated version will apply from the date it is posted on this page. Your continued use of the website after changes are posted means that you accept the updated Terms.
Privacy and cookies
For information on how we process personal data and use cookies, please see our Privacy Policy and Cookie Policy .
Law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales.
Jurisdiction. For business users, the courts of England and Wales shall have exclusive jurisdiction. If you are a consumer, mandatory consumer-protection laws of your place of habitual residence may also apply, and you may be entitled to bring or defend claims in the courts of your residence.
If you are an EU consumer, you may also access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Contact
If you have questions about these Terms, please contact us at moc.bewailetne@olleh .